Salary Package
Up to ₹32,000 CTC/month + Incentives
Job Location
Kharadi, Pune (In-Office)
Experience Required
Min. 1 Year (Voice/Chat)
Work Shift
5.5 Days Working | Rotational Shifts
About the Role
Are you experienced in international chat support and seller ecosystem operations? Here is your chance to grow with a global CX leader in Kharadi, Pune!
This role focuses on assisting e-commerce sellers with their storefronts, listing management, payment reconciliations, order dispatches, and policy queries via live digital chat.
Work & Interview Location:
Office No. 214, 2nd Floor, Rush Hub Bliss Bay, Near Kothari Hyundai, Kharadi, Pune – 411014.
Schedule: 5.5 Days Working, Rotational Shifts (Cab facility provided).
Key Responsibilities
- Handle high-volume international chat queries concurrently with speed and accuracy.
- Provide end-to-end seller support for global e-commerce marketplace sellers.
- Resolve seller issues regarding product listings, account health, payments, and fulfillment.
- Maintain impeccable written standards, grammar, and brand tone throughout chat interactions.
- Identify recurring seller pain points and coordinate with technical teams for resolution.
Eligibility & Key Skills
- Undergraduates and Graduates from any stream are welcome.
- Minimum 1 year experience in an International Voice or Chat process.
- Prior E-commerce Seller Support experience is MANDATORY.
- Excellent written English communication skills and rapid typing speed (35+ WPM).
- Comfortable working in a 24/7 rotational shift schedule.
Perks, Benefits & Culture
Cab Facility: Pick & drop cab facility provided as per shift timings.
Attractive Incentives: Performance-driven bonuses over fixed pay.
Pure Chat Support: Non-voice, chat-focused seller engagement.
Tech Hub Location: Situated in the premier IT corridor of Kharadi, Pune.
Interested in this vacancy?
Apply today and start your career with EMTA.
