Customer Care Executive – Chat / Voice Process (Swiggy)

About the Role

Join one of India's leading consumer tech brands! We are hiring enthusiastic Customer Support Executives for the Swiggy Chat and Voice Support processes in Indore.

You will be responsible for assisting customers, delivery partners, and restaurants with real-time order inquiries, issue resolution, and delivering delight on every interaction.

Key Responsibilities

• Handle customer queries via chat or voice in a fast-paced, professional manner.
• Provide accurate, timely, and effective resolutions for order delays, refunds, or status updates.
• De-escalate situations with upset customers through patience and empathy.
• Maintain high customer satisfaction scores (CSAT) and adhere to quality guidelines.
• Follow company standard operating procedures (SOPs) and safety protocols.
• Accurately document customer queries and feedback in the internal CRM tool.
• Collaborate with internal teams to resolve courier and restaurant partner discrepancies.

Eligibility & Key Skills

• Minimum 12th Pass or any Graduate.
• Male candidates (for Chat & Voice processes due to rotational shift flexibility).
• Basic to good communication skills in English & Hindi.
• Basic typing and computer knowledge (minimum 20-25 WPM for chat).
• Both freshers and experienced candidates are encouraged to apply.
• Willingness to work in rotational 24/7 shifts.

Perks, Benefits & Culture