Customer Care Executive | Multiple Processes

About the Role

We are hiring enthusiastic Customer Care Executives with strong communication skills and a customer-focused approach to join our growing team in Vijay Nagar, Indore.

This is a great career opportunity for individuals who want to build a career in customer experience and relationship management. We offer multiple prestigious voice and non-voice processes with attractive incentive structures.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and courteously.
• Resolve customer queries, complaints, and requests with accuracy and empathy.
• Maintain a positive and professional attitude while communicating with customers.
• Ensure customer satisfaction by providing first-call resolution and timely follow-ups.
• Maintain records of customer interactions and update the CRM system accordingly.
• Escalate complex, unresolved issues to the respective supervisory team when required.
• Consistently meet and exceed individual and team quality and performance targets.

Eligibility & Key Skills

• Undergraduates and Graduates from any stream can apply.
• Freshers and experienced candidates are both welcome.
• Good verbal communication skills in Hindi and basic English.
• Basic computer knowledge and typing skills.
• Customer service orientation with strong problem-solving ability.
• Ability to work in team environment and handle customer queries under pressure.

Perks, Benefits & Culture